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Compliance Officer Lead

1 week ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Job Summary

The Compliance Officer Lead will be responsible for ensuring that our operations adhere to the highest quality standards. This includes developing and maintaining in-depth knowledge of the insurance industry and quality systems (ISO, COPC).

Main Responsibilities

  1. You will develop and maintain expertise in QC FMEA tools and collaborate with cross-functional teams to identify areas for process improvement.
  2. You will design and implement quality processes to meet client requirements, ensuring seamless migrations to quality compliance.
  3. You will lead significant process improvement projects, train personnel on quality tools and concepts, and mentor Assistant Managers/Group Business Leaders.
  4. You will ensure ongoing compliance to quality standards based on internal and client requirements.
  5. You will work closely with clients and the operations team to carry out process improvement activities and facilitate best practice sharing and standardization.
  6. You will perform ongoing reviews to ensure compliance to Quality Standard Documents (QSD) to all certification and internal/client requirements.