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Senior Help Desk Technician

2 weeks ago

Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

About Us:

Insight Enterprises, Inc. is a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge. We guide organisations through complex digital decisions and help them accelerate transformation and achieve extraordinary results.

As a Service Desk Representative Sr., you will play a critical role in delivering exceptional customer experiences by providing timely and effective technical support to our clients. You'll work closely with our teams to resolve issues and provide expert level technical support of end-user hardware, software, mobile devices, and peripherals.

To be successful in this role, you'll need a strong technical background, excellent communication skills, and the ability to communicate technical concepts to non-technical users. Experience with ticketing systems, such as ServiceNow, and remote desktop support tools, VPN and VDI environments, Citrix is highly desirable. Knowledge of Mobile devices (iOS, Android) is also essential.

We're committed to creating a workplace where everyone feels valued, respected, and supported. We celebrate diversity of skills and experience and encourage our employees to bring their authentic selves to work every day.