Quality Assurance Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full time
Job Summary

As a Quality Assurance Specialist at Synlink Recruitment Outsourcing co. inc., you will play a crucial role in ensuring the quality of our services. Your primary responsibility will be to monitor and evaluate our operations, identifying areas for improvement and implementing changes to enhance our performance.

Key Responsibilities

- Monitor and evaluate our operations to identify areas for improvement
- Implement changes to enhance our performance and quality of service
- Provide coaching and mentoring to agents to improve their performance and metrics
- Ensure that knowledge tools, techniques, and standards are being utilized to meet customer requirements and needs

Requirements

- High school graduate or higher
- 1-2 years of experience in healthcare account and QA role
- Excellent communication skills, both written and oral
- Ability to work on a shifting schedule and on-site in Market Market BGC

Benefits

- Non-taxable allowance
- HMO coverage upon hire
- Vacation leaves up to 24 credits
- Sick leave conversion
- Group accident insurance
- Applicant referral
- Netflix subscription

Job Type

Permanent, Full-time

Salary

Php30,000.00 - Php35,000.00 per month

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