Verification and Response Expert

6 days ago


Pasig, National Capital Region, Philippines Viventis Search Asia Full time
Job Summary

We are seeking a highly skilled Unemployment Specialist to join our team. The successful candidate will have a strong background in analytical and problem-solving skills, with excellent communication abilities and a commitment to confidentiality.

Key Responsibilities:
  • Screen unemployment claims and determine the necessity for a response
  • Analyze case information to identify potential issues and escalate complex cases when necessary
  • Apply state laws and regulations to employee separations, providing accurate and timely responses to state agencies
  • Maintain confidentiality and accuracy in claim reviews, working overtime as necessary to meet state response deadlines

Requirements:

  • Bachelor's degree or equivalent experience in a related field
  • At least two years of office experience with a focus on decision-making or customer service experience
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent verbal and written communication abilities
  • High ethical standards with a commitment to confidentiality
  • Ability to manage a high work volume and meet deadlines
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook


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