Dealer Warranty Claims Specialist
7 days ago
Job Summary:
The Hyundai Motor Philippines Inc. is seeking an experienced Dealer Warranty Claims Specialist to supervise the day-to-day warranty operation of HMPH to its dealer network.
Key Responsibilities:
- Supervise the day-to-day warranty operation of HMPH to its dealer network.
- Supervise the efficient warranty claims processing of dealers from submission to reimbursement.
- Supervise the warranty defective parts evaluation, storage and disposal.
- Supervise and may process distributor's PDI claims.
- Conduct warranty system, policy and procedures training to dealer network.
- Process efficiently the dealer warranty claims in GWMS in providing PWA and Claims Approval.
- Process efficiently the dealer warranty payment or reimbursement.
- Conduct warranty defective parts evaluation, storage and disposal.
- Monitor dealer network defective parts disposal.
- Coordinate with Technical team regarding top warranty items and claims for new model.
- Conduct Warranty Audit, validates implementation and dealers' compliance with the standard policy and procedures from receiving of claims, proper documentation and parts housekeeping.
- Monitor implementation and dealers' compliance with the standard policy and procedures from validation of claims, proper documentation and parts housekeeping.
- Provide report for dealer audit result and performance related to claims accuracy, approval and punctuality.
- Prepare reports such as audit findings and cost reduction activities, etc.
- Prepare and submit monthly report to superior regarding dealer reimbursements update, warranty performance and claims analysis.
- Prepare warranty operations budget proposal and monitor budget utilization.
- Provide dealer support and assistance in warranty related concerns.
- Revision of service passport and monitoring of issuance and inventory.
- Assist dealers in supplier's warranty claims if necessary.
- Coordinate with suppliers and PDI provider on warranty related claims and issues.
Requirements:
- Bachelor's Degree.
- 3-5 years experience of auto distributor aftersales.
- Supervisory skills in the automotive industry.
- Excellent Communication Skills.
- Ability to work in a fast-paced environment.
- Candidate should be able to start ASAP.
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