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Product Operations Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Karbon Full time

Karbon is a leading provider of practice management software for growth-minded accounting firms.

About Us
  • We are a globally distributed team with offices in the US, Australia, New Zealand, Canada, the UK, and the Philippines.

Our cloud platform streamlines work and communication, enabling our customers to save 18.5 hours per week, per employee.

We have customers in 34 countries and are ranked #1 on G2.

We seek a dynamic and detail-oriented Product Ops Specialist to enhance the efficiency and effectiveness of our product teams.

Responsibilities
  1. Develop and implement standardised processes and tools to enhance collaboration and productivity across product, engineering, design, sales, and customer success teams.
  2. Prepare and facilitate sprint release ceremonies, including organising necessary materials and coordinating Sprintly Sprint Demos.
  3. Facilitate the tracking of cross-team initiatives to ensure visibility and alignment on key projects and priorities.
  4. Conduct monthly prioritisation reviews and project assessments to ensure initiatives meet discovery, security, and other critical criteria.
  5. Lead operations research projects by interviewing stakeholders to identify pain points and gather best practice insights, forming a backlog of actionable items.
  6. Develop and maintain a comprehensive data dictionary for all events, establishing and enforcing event and property naming conventions standards.
  7. Improve product analytics systems to support and advance our data-driven culture.
  8. Oversee Voice of Customer systems to ensure product teams receive valuable insights from sales, customer, and support touchpoints.
About You
  • You will have 5+ years of experience in product operations, project management, or a related field within the SaaS industry supporting operations.
  • You must have proven ability to develop and implement cross-functional processes and tools that enhance team collaboration and productivity.
  • You should have strong expertise in creating and maintaining data dictionaries, standardising event naming conventions, and ensuring data cleanliness.
  • You need to have experience in coordinating and tracking cross-team initiatives focusing on alignment and strategic prioritisation.
  • You must be able to influence and collaborate with stakeholders at all levels, possessing excellent verbal and written communication skills.
  • You should possess exceptional organisational skills with the ability to manage multiple projects and deadlines effectively.
  • You should be familiar with the software development cycle and accurately describing the progress and blockers of teams.
  • You must be able to identify operational inefficiencies and implement effective solutions.

Karbon values diversity and inclusion, aligning with our business values.

We recruit and reward people based on capability and performance, not discriminating based on various diversity dimensions.

If you are a good person, we want to talk to you.