Quality Assurance Manager Fintech Payments

6 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time
Job Overview:

At Remitly, Inc., we believe in the power of financial inclusion and strive to make it possible for people around the world to access reliable and affordable payment solutions.

We are seeking a seasoned professional to fill the role of Quality Assurance Manager Fintech Payments, responsible for ensuring the highest standards of quality in our customer service operations.

This is an exciting opportunity for someone who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional customer experiences.

Responsibilities:

  • Develop and implement comprehensive quality assurance frameworks to drive excellence in customer service operations.
  • Collaborate with Product, Engineering, and Change Management teams to identify areas for process improvement and optimize customer experience.
  • Design and execute training programs to equip Customer Service teams with the necessary skills and knowledge to deliver top-notch service.
  • Establish and maintain effective relationships with internal stakeholders to ensure seamless communication and alignment on quality initiatives.
  • Leverage data analytics to monitor and evaluate the effectiveness of quality initiatives and make data-driven decisions to drive continuous improvement.

Requirements:

  • 5+ years of experience in quality assurance or a similar role within fintech or payments.
  • Proven track record of driving quality improvements and delivering exceptional customer experiences.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Excellent collaboration and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Fluency in English, with additional languages a plus.


  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Job Summary:We are a fintech company dedicated to transforming lives with trusted financial services that transcend borders.We are seeking a highly skilled and experienced professional to fill the role of Financial Inclusion and Customer Service Quality Specialist, responsible for ensuring the highest standards of quality in our customer service...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Job OverviewThis role is responsible for overseeing the entire Quality Assurance and Training support pillars. The ideal candidate will have a strong background in quality management, knowledge management, and training and development.The incumbent will work closely with cross-functional teams to drive high levels of operational efficiency and...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    **Job Overview:**Nityo Infotech is seeking an experienced Senior Quality Assurance Manager to lead our payments-related software quality assurance functions.The ideal candidate will have a strong background in managing resources, Agile methodologies, and quality standards. This role primarily focuses on ensuring all systems meet minimum organization...


  • Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    Makati, Metro Manila, Philippines is a major digital hub.The Chief Quality Assurance Officer ensures that software products meet the highest standards of quality and reliability.They oversee the development and execution of comprehensive test plans to ensure all software components are thoroughly tested and compliant with business requirements.By leading a...


  • Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

    ING Hubs Philippines is seeking a highly experienced Quality Assurance Manager to lead our quality assurance efforts. As a Quality Assurance Manager, you will be responsible for developing and implementing quality assurance strategies that align with our high standards.You will work closely with our development team to ensure that our software meets the...


  • Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time

    Job SummaryThe basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation.The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...


  • Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    East West Banking Corporation is committed to delivering high-quality software products to its customers.To achieve this goal, we are seeking a highly skilled Quality Assurance professional to join our team.Job Description:Oversee the development and execution of comprehensive test plans to ensure all software components are thoroughly tested and compliant...


  • Mandaluyong City, National Capital Region, Philippines Maya Full time

    Company OverviewMaya is a leading fintech company that offers a range of innovative payment solutions to individuals and businesses. Our mission is to provide fast, secure, and convenient payment services that meet the evolving needs of our customers. We are committed to innovation, excellence, and customer satisfaction, and we are seeking like-minded...


  • Quezon City, National Capital Region, Philippines TGServices, Inc. Full time

    Job Description:The Quality Assurance Manager is responsible for establishing and maintaining the company's quality management systems. This includes creating guidelines and procedures, as well as monitoring and updating applicable documents and records.Key Responsibilities:Create and maintain quality management system guidelines and procedures.Oversee the...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Job Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure they meet quality standards. This role involves documenting quality issues and performance measures for management review, and assisting in...


  • Makati City, National Capital Region, Philippines StaffWiz LLC Full time

    Job Title: Quality Assurance ManagerWe are seeking a Quality Assurance Manager to lead our QA team and ensure consistent quality standards.About This Role:This is an exceptional opportunity for a skilled QA professional to join StaffWiz LLC as a Quality Assurance Manager. As a key member of our team, you will be responsible for overseeing QA processes,...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Shift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure...


  • Makati City, National Capital Region, Philippines Probe CX Full time

    We're seeking an experienced Quality Assurance Manager to join our team at Probe CX. In this role, you'll provide process improvement initiatives based on quality insights, working closely with Operations to drive business outcomes.The successful candidate will have a strong understanding of root cause analysis, error detection, and SBI feedback (situation,...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Shift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure...


  • Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time

    Job SummaryThe basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation.The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...


  • Makati City, National Capital Region, Philippines ETeam PH Full time

    Job Description: As the Quality Assurance Manager, you will be responsible for ensuring the reliability, accuracy, and usability of the system. You will oversee all aspects of quality assurance including testing (lab and onsite), process improvement, and compliance with industry standards and regulations. Your role will involve collaborating closely with...


  • Quezon City, National Capital Region, Philippines Sourcefit DR Full time

    About the RoleWe are seeking an experienced Quality Assurance Manager to join our team at Sourcefit DR. In this role, you will be responsible for developing and implementing quality frameworks that drive analytics and automation in Power BI and Excel. You will also mentor Training and Quality Consultants to enhance their ability to manage client expectations...


  • Makati City, National Capital Region, Philippines ETeam PH Full time

    Job Description: As the Quality Assurance Manager, you will be responsible for ensuring the reliability, accuracy, and usability of the system. You will oversee all aspects of quality assurance including testing (lab and onsite), process improvement, and compliance with industry standards and regulations. Your role will involve collaborating closely with...


  • Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    We are seeking a highly skilled Quality Assurance professional to join our team.The successful candidate will have a strong background in software testing and a passion for delivering high-quality software products.Key Responsibilities:Develop and execute comprehensive test plans to ensure all software components are thoroughly tested and compliant with...


  • Quezon City, National Capital Region, Philippines Global Payments Full time

    Job OverviewWe are seeking a skilled Payment System Analyst to join our team at Global Payments. In this role, you will analyze business requests to design and develop automated systems that meet our clients' needs.Key ResponsibilitiesAnalyze business requests to identify opportunities for automation.Design and develop automated systems that meet user...