Current jobs related to End User Solution Provider - Manila, National Capital Region - ING

  • End-User Computing Solutions Expert

    7 days ago

    Manila, National Capital Region, Philippines Esevel Pte Ltd Full time

    Esevel Pte Ltd is hiring an End-User Computing Solutions Expert to join its team. In this role, you will be responsible for performing installation, configuration, testing, and maintenance of operating systems, application software, and system management tools. You will also diagnose, troubleshoot, and resolve issues independently, escalating only when...

  • End User Service Technician

    2 weeks ago

    Manila, National Capital Region, Philippines SolarWinds Full time

    SolarWinds is a leading provider of IT management software and solutions. We're seeking a talented Technical Support Specialist to join our End User Services team and provide technical support to end-users through live chat.Key Responsibilities:Provide technical support to end-users through live chat, addressing and resolving a wide range of issues.Diagnose...

  • End-User Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    End-User Support SpecialistWe are seeking an enthusiastic and passionate End-user support specialist with a financial and service delivery background.This role is part of the Business Partner Services department, responsible for managing and enhancing the service experience, maintaining strong relationships, and meeting or exceeding service level...

  • End User Technical Support

    10 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job OverviewThis is a challenging and rewarding opportunity to work as an IT End-User Support Engineer. As part of our team, you will play a vital role in ensuring that our end-users receive timely and effective technical support. Your responsibilities will include resolving IT service requests, managing user accounts, and participating in problem management...

  • IT End-User Support Engineer

    18 hours ago

    Manila, National Capital Region, Philippines Home Credit Philippines Full time

    IT End-User Support EngineerThe role involves maintaining smooth operation and deployment for end users, including coordination with other teams. Support covers backend, enterprise, and business operations, ensuring all team concerns are handled efficiently and within SLA.Key ResponsibilitiesHandle tickets from Jira Service Desk and provide technical support...

  • End User Computing Manager

    6 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    About Our MissionWe are passionate about making society a safer and more secure place. We believe that technology has the power to change the world, and we want to be at the forefront of that movement.This role is a key part of our mission. As an EUC Windows Specialist, you will play a critical role in helping us achieve our goals.Key AccountabilitiesWork...

  • Finance End-User Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines ING Full time

    Finance End-user Support AnalystBackground on what ING is about:ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge...

  • End-to-End Requisition Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionThis role involves providing comprehensive support for end-to-end requisition to pay services, ensuring seamless delivery of enablement solutions.ResponsibilitiesServicing Customers: Respond to customer inquiries, resolve issues, and provide excellent service.Assisting Users: Help users navigate self-service options, systems, products, and...

  • User Engagement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines WalkMe Full time

    We pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world.The User Engagement Specialist at WalkMe owns the implementation of our product for customers, partnering with them to design and build solutions that enhance the user experience across...

  • Expert User Experience Developer

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    We are seeking a skilled Front End Developer to contribute to our ongoing projects.As an international IT service provider, we specialize in exciting B2B, e-commerce, and AI initiatives with clients worldwide.The successful candidate will be part of a cross-functional team responsible for designing and developing custom e-commerce, B2B, marketing, and AI...

End User Solution Provider

2 weeks ago

Manila, National Capital Region, Philippines ING Full time
Analysis of Tickets and Monitoring of Issues/Changes
  • Creation of and coordinating Problem review meetings for recurring issues.
  • Create overview and steer on breached, non-adequate solutions and re-assigned tickets.
  • Define self-service and improvement ideas based on ticket analysis including follow-up.
  • End to end responsible for the communication with end-users in case of escalations.
  • User and management communication on high priority incidents and impacting changes through several platforms.
  • Quarterly improvement meetings with internal teams for improvements.
  • Work on First Line support tickets (mainly Access requests and password resets) to reduce workload for internal teams.