Credit and Collection Coordinator

4 days ago


Quezon City, National Capital Region, Philippines Copeland Full time

About Our Company

Copeland is a leading provider of sustainable climate solutions, dedicated to creating efficient residential, commercial, and industrial spaces through HVACR technologies.

We pride ourselves on having a diverse, equitable, and inclusive environment that values every employee's experiences, ideas, perspectives, and expertise.

Our mission is to empower our employees to work toward the same goal - to make the world a better place. We achieve this by investing in the end-to-end development of our people, from onboarding to senior leadership.

Our employees enjoy flexible and competitive benefits plans, including paid parental leave, vacation, and holiday leave. They also have access to flexible time off plans and comprehensive well-being programs.

As a Collection Specialist Accounts Receivable, you will play a crucial role in ensuring key performance indicators are met consistently and identifying operational improvements to provide excellent financial service to Copeland.

You will review and release orders related to assigned accounts that are placed on hold in a timely manner, escalate delinquent customers to the team leader, supervisor, and division POC, and assist in the training of new hires and/or collection trainees.

Your Key Responsibilities:

  • Provide excellent credit and collection activities to Copeland customers.
  • Apply knowledge and system resources to walk through customers and verify symptoms and issues.
  • Review and release orders related to assigned accounts that are placed on hold in a timely manner.
  • Ensure individual transaction management is based on client agreements.
  • Escalate delinquent customers to the team leader, supervisor, and division POC.
  • Assist in the training of new hires and/or collection trainees.
  • Collaborate with the team to generate operational improvement initiatives.

Requirements:

  • Bachelor's degree in Business, Financial, or Accounting background.
  • At least 1 year of work experience in collections or customer service-related fields.
  • Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
  • Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).


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