Dental Care Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeTreatment Full time ₱450,000 - ₱700,000

We are seeking a skilled and organized Treatment Coordinator to join our team. As a key member of the dental office staff, you will play a vital role in ensuring seamless patient care and coordination.

Responsibilities:
  • Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources.
  • Clearly communicate treatment details to patients, addressing any questions or concerns.
Patient Communication:
  • Serve as the main point of contact for patients regarding their treatment plans and procedures.
  • Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
  • Address patient inquiries and concerns promptly and professionally through phone, email, or online chat.
Appointment Management:
  • Manage and update patient appointment schedules, ensuring timely and efficient treatment progression.
  • Confirm appointments and assist with rescheduling or cancellations as needed.
  • Coordinate with dental professionals to ensure smooth workflow and availability
Electronic Records Management:
  • Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems.
  • Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.
Insurance and Financial Coordination:
  • Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
  • Assist patients with understanding their financial obligations
  • Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.

Maintaining professionalism and empathy in all patient interactions is essential. Excellent communication skills and a patient-centric approach are required.

Candidates should be able to collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care.

Ongoing training and professional development opportunities are available to stay informed about industry regulations, insurance policies, and virtual office procedures.

Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, working with dual screens, and general computer literacy are expected.

Requirements:
  • Graduate of any Healthcare Allied Course, Dentistry graduate preferred.
  • At least 1 year experience in dental or healthcare setting.
  • Knowledge and understanding of dental procedures and ability to educate patients.
  • Familiarity with dental practice management software and EHR systems.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Strong critical thinking, analytical, research, and organizational skills.
  • Typing speed of >45 words per minute preferred.
  • Able to handle multiple tasks and shifting priorities.
  • Willing to work onsite in Makati and in shifting schedules.

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