Contact Center Scheduler

Are you a results-driven leader looking for a new challenge? Do you have a passion for customer care and sales? If so, we may have the perfect opportunity for you!MCI is seeking a Team Leader to join its team and lead a group of professionals who provide top-notch customer care, drive sales growth, and achieve retention goals.About the Job:Lead a team of...

Seniority Level: AssociateFull-time employment opportunity available.Job function: Management.Industries: Outsourcing and Offshoring Consulting.We are seeking a highly skilled and experienced Contact Centre Director to join our team at Probe CX.The ideal candidate will have at least 6 months of experience in a similar role and be able to work directly with...

About the Role:We are seeking a highly skilled Production Supervisor to join our team at Clark Data Center, Inc.As a key member of our operations team, you will be responsible for overseeing multiple teams to ensure project completion and performance standards are met.Main Responsibilities:Workload Management: Coordinate with digitization project sites for...

Job DescriptionThe WFM Team Resource is responsible for deploying and maintaining the WFM Toolkit. This role involves building optimized workflows with real loaded Average Handle Time to calculate resource requirements for people, property, and logistics across contact centers, branches, and field operations with site-specific sensitivities and compliance...

About MCI's Business Process Outsourcing Services MCI helps customers achieve their CX and DX goals by providing tailored business process outsourcing solutions. Our services include staff augmentation, contact center customer services, and IT services. We're seeking an Administrative Assistant to join our team and provide support to our leadership. The...

Job Summary:The Production Supervisor role at Clark Data Center, Inc. involves overseeing multiple teams to ensure project completion and performance standards are met.This position requires strong management, communication, and operational skills to ensure smooth project execution and meet organizational goals.Main Responsibilities:Team Oversight:...

About MCI:MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting,...

About MCIMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our mission is to assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and...

Driving Business Results in CXMajorel Philippines Corp. is an equal opportunity employer committed to providing a fair and inclusive work environment. Our comprehensive footprint spans 31 countries across five continents, with 60,000+ people and 60 languages.The Operations Manager is responsible for overseeing the daily performance of call center supervisors...

About the RoleThis is an exciting opportunity to join our Workforce Management team as a Process Specialist. As a key member of our Operations department, you will be responsible for managing the administration of Workforce Management functions, including Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance,...

Qualifications and Skills:To be successful in this role, you will need to possess the following qualifications and skills:A strong background in managing quality standards for large contact center operationsExcellent project management skills with the ability to create and execute action plans while working with multiple stakeholdersEffective communication...

Company OverviewMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized...

Process Specialist RoleWe are seeking an experienced Process Specialist to join our Workforce Management team. As a key member of our Operations department, you will be responsible for managing the administration of Workforce Management functions, including Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance,...

Call Center Agent will be responsible for handling customer enquiries, providing customer support, ensuring customer satisfaction, and utilizing computer literacy skills to assist customers effectively on a day-to-day basis.Schedule: ShiftingSet up: On-siteQualificationsAt least Have 6 Months Call Center ExperienceAt least SHS/College Graduate Are Welcome to...

About MCIMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting,...

About Mass MarketsMass Markets helps customers take on their customer experience (CX) and digital experience (DX) challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT...

Job OverviewMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting,...

Job ResponsibilitiesThe successful candidate will be responsible for collecting, organizing, and summarizing data from various sources, including market research, customer feedback, and internal reports.Key responsibilities include maintaining and updating the CRM system, drafting and distributing email communications, scheduling and coordinating meetings,...

Job DescriptionA customer service representative plays a crucial role in delivering exceptional experiences to clients through various communication channels. They are skilled in multitasking, possess strong communication abilities, and work in a fast-paced call center environment.Key ResponsibilitiesHandle inbound and outbound contacts in a courteous,...

Job Description:We are seeking a highly skilled Quality Director to lead our team in delivering exceptional quality services to our customers. As a key member of the Private Advertiser's management team, you will be responsible for overseeing the development and implementation of quality strategies that drive business growth and customer satisfaction.The...