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Retail Operations Director

1 week ago

Makati City, National Capital Region, Philippines Monroe Consulting Group Full time

Monroe Consulting Group Philippines is a leading executive search firm partnering with prestigious clients in the Luxury Furniture & Home product industry. We are seeking an exceptional Store Manager to lead our Rockwell Makati branch, driving sales and delivering client satisfaction.

About the Role

The successful candidate will oversee all aspects of daily store operations, including staff management, team development, and achieving sales and profitability goals. This role requires a strong focus on customer satisfaction, employee engagement, and revenue growth.

Main Responsibilities
  • Oversee retail store operations, focusing on:
    • Staff management and team development through effective leadership and communication.
    • Maintaining store image, merchandising, and display standards that align with brand expectations.
    • Developing and implementing marketing strategies to drive sales and increase brand awareness.
  • Drive sales by:
    • Building strong relationships with customers and existing client databases through excellent communication and interpersonal skills.
    • Collaborating with interior designers to identify sales opportunities and enhance customer engagement.
    • Delivering exceptional customer service and after-sales support to ensure high client satisfaction.
    • Maintaining accurate inventory levels and managing ordering processes efficiently.
    • Ensuring compliance with mall health and safety regulations and maintaining a safe working environment.