Quality Assurance Specialist

1 month ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

Gratitude Philippines seeks a seasoned Quality Assurance Specialist to bolster its quality assurance operations. This pivotal role demands an individual with expertise in ensuring the highest standards of quality across various aspects of our business.

Key Responsibilities

  • Collaborate with quality leaders to identify, prioritize, and report on critical issues impacting decision-making accuracy for each market and workflow.
  • Spearhead every aspect of internal audit quality, from planning and implementation to feedback and re-audit as needed.
  • Maintain timeliness in completing audits while providing actionable feedback to agents to drive performance improvement.
  • Work closely with Team Leads and Quality Leads to enhance team performance through continuous monitoring and evaluation.
  • Proactively pinpoint areas of policies and operational guidelines requiring training and collaborate with training partners to fill knowledge gaps within set timelines.
  • Remain up-to-date on Client products and community standards.
  • Ensure awareness and understanding of Content Policy and operational guideline updates among team members.
  • Mentor new Quality Analysts in the effective use of audit tools and systems.
  • Develop process documentation and gather feedback on the functionality of audit tools.

What We Offer

The selected candidate can expect a competitive salary range of $35,000 - $50,000 per annum, depending on experience, plus benefits that include health insurance, paid time off, and professional development opportunities.

This role is ideal for individuals who thrive in environments where no two days are the same and where their expertise makes a tangible impact on the organization's success.



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