Software Management Analyst
1 week ago
Join KMC Solutions as a Customer Success Operations Analyst and play a crucial role in enhancing company efficiencies and productivity. As a key member of our Customer Success team, you will be responsible for developing and maintaining cross-functional processes to drive consistency and effective communication across teams.
Key Responsibilities:- Develop and maintain lists of workflow processes/playbooks to ensure consistency and effective communication across teams.
- Facilitate process training and monitor and enforce existing processes to drive efficiency and productivity.
- Work closely with the Director of Customer Success Operations to create strategic procedures and methodologies to provide customers with a superior experience.
- Assist with reporting on process implementation and adoption, as well as team success metrics.
- Support the existing CS Operations team in the administration of our tech stack tools, including Gainsight, ClickUp, Organimi, and others.
- 2+ years of experience in a similar role in a SaaS environment.
- Four-year bachelor's degree in a relevant field of study.
- Effective communication skills, both written and verbal.
- Strong interpersonal skills and proven success in cross-functional collaboration.
- Advanced proficiency with MS Office Suite, especially Excel and/or Google Sheets.
- Experience with Salesforce, Gainsight, Zendesk, and/or ClickUp is a plus.
- Attractive salaries and benefits.
- Unlimited MadMax Coffee.
- Diverse learning and growth opportunities.
- Accessible Cloud HR platform (Sprout).
- Above-standard leaves.
We are an equal opportunities employer and do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, or religion. If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you.
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