Software Management Analyst

1 week ago


Makati City, National Capital Region, Philippines KMC Solutions Full time
Customer Success Operations Analyst

Join KMC Solutions as a Customer Success Operations Analyst and play a crucial role in enhancing company efficiencies and productivity. As a key member of our Customer Success team, you will be responsible for developing and maintaining cross-functional processes to drive consistency and effective communication across teams.

Key Responsibilities:
  • Develop and maintain lists of workflow processes/playbooks to ensure consistency and effective communication across teams.
  • Facilitate process training and monitor and enforce existing processes to drive efficiency and productivity.
  • Work closely with the Director of Customer Success Operations to create strategic procedures and methodologies to provide customers with a superior experience.
  • Assist with reporting on process implementation and adoption, as well as team success metrics.
  • Support the existing CS Operations team in the administration of our tech stack tools, including Gainsight, ClickUp, Organimi, and others.
Requirements:
  • 2+ years of experience in a similar role in a SaaS environment.
  • Four-year bachelor's degree in a relevant field of study.
  • Effective communication skills, both written and verbal.
  • Strong interpersonal skills and proven success in cross-functional collaboration.
  • Advanced proficiency with MS Office Suite, especially Excel and/or Google Sheets.
  • Experience with Salesforce, Gainsight, Zendesk, and/or ClickUp is a plus.
What We Offer:
  • Attractive salaries and benefits.
  • Unlimited MadMax Coffee.
  • Diverse learning and growth opportunities.
  • Accessible Cloud HR platform (Sprout).
  • Above-standard leaves.

We are an equal opportunities employer and do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, or religion. If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you.



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