Documentation Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

Are you a skilled writer with a passion for creating user-friendly documentation? Do you have experience working with engineering teams to gather complex technical information and communicate it through written copy?

We are seeking a Senior Documentation Specialist/Technical Writer to join our team. As a key member of our communications team, you will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System.

Key Responsibilities:
  • Engage with developers across multiple domains of expertise to gain a deep understanding of the API and supporting products.
  • Collaborate with the developer community to understand their needs and expectations, ensuring that all documentation is aligned with industry standards and best practices.
  • Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
  • Write user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
  • Provide code-snippets and on-page technical content for our developer portal.
  • Advocate for our technical users and participate in customer-centric research.
  • Assess the state of our current technical content and develop innovative approaches for improvement, in-line with our strategic objectives.
  • Aid in the creation and maintenance of a company-wide design system.
  • Collaborate with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
  • Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
  • Facilitate technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
  • Support internal teams with better documentation tools, processes, and strategies.
Requirements:
  • 4-7 years of experience writing technical documentation for multiple audiences.
  • Experience working with engineering teams to gather complex technical information and communicate this through written copy.
  • Ability to present insights and data clearly and concisely.
  • Excellent verbal, written, and grammatical communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience using APIs or writing content for API documentation.
  • Prior development experience in any front-end or back-end languages.
  • Ability to self-manage, work independently, and meet deadlines.
What We Offer:
  • Flexible Work Arrangements: Enjoy flexible work arrangements that allow you to work from home and maintain a healthy work-life balance.
  • Competitive Compensation Package: Receive a competitive compensation package that includes a generous salary, comprehensive benefits, and a monthly internet allowance.
  • Talent Development Opportunities: Participate in ongoing talent development opportunities that help you grow professionally and personally.
How to Apply:

Apply now to take the first step towards an exciting career opportunity as a Senior Documentation Specialist/Technical Writer.

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