Senior Customer Service Representative for Site in Cebu

2 weeks ago


Cebu City, Central Visayas, Philippines Work Services Full time

We are currently seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Work Services in Cebu. This is an exciting opportunity for a motivated individual to take on a challenging role and contribute to the growth and success of our organization.

About the Role

The Senior Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving issues promptly and efficiently, and working closely with cross-functional teams to achieve business objectives.

Key Responsibilities
  • Provide high-quality customer service through phone, email, or chat, ensuring that all inquiries are handled professionally and resolved to the client's satisfaction.
  • Work collaboratively with colleagues to identify and resolve customer complaints and concerns in a timely manner.
  • Maintain accurate records of customer interactions and transactions, using data to inform decision-making and improve performance.
  • Contribute to the development and implementation of processes and procedures to enhance customer satisfaction and loyalty.
Requirements
  • At least 6 months of experience in a BPO environment, preferably in a customer-facing role.
  • Degree in any field from a reputable institution.
  • Able to work on-site in Cebu, with flexibility to adapt to changing business needs.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
What We Offer

We offer a competitive salary range of up to ₱23,000 per month, depending on experience, as well as opportunities for career growth and professional development. Our company culture values collaboration, innovation, and excellence, and we are committed to creating a positive and inclusive work environment.

As a Senior Customer Service Representative at Work Services, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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