Collections and AR Expert
2 weeks ago
Job Description
">As a key member of our finance team, the Cash Flow Optimization Specialist will play a critical role in ensuring the smooth operation of our accounts receivable function. The ideal candidate will have a strong background in finance and accounting, with excellent analytical and problem-solving skills.
">The successful candidate will be responsible for managing a portfolio of customer receivables, identifying and resolving billing issues, and driving monthly collection targets. They will also work closely with customers to understand their procure-to-pay cycles and resolve any discrepancies in a timely manner.
">Responsibilities">- Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer's problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Requirements
">- Candidate must be a graduate of a Bachelors Degree preferably in Finance/Accounting as Major Subject.
- Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Good Communications skills – Written & Verbal.
- Proficient in Microsoft Excel and Word.
- Flexible to work in a night/graveyard shifting schedule.
- Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures on a global team.
PREFERRED QUALIFICATIONS
">- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Preferably with Collections background.
- Excellent organizational and time-management skills.
- Knowledge of Amazon business or the e-commerce/ advertising industry.
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