IT Performance Optimization Analyst
2 weeks ago
We are seeking a skilled IT Performance Optimization Analyst to join our team at LEX iSolutions Philippines. As an IT Performance Optimization Analyst, you will play a crucial role in assessing and optimizing the performance of our end-user IT systems and software.
About UsAt LEX iSolutions Philippines, we are committed to delivering exceptional IT services that meet the evolving needs of our clients. We are a dynamic and innovative organization that values teamwork, excellence, and continuous improvement.
Salary: ₱65,000 - ₱85,000 per monthThis salary is estimated based on the national average salary for similar positions in the Philippines. Your actual salary may vary depending on your experience, skills, and qualifications.
Job DescriptionAs an IT Performance Optimization Analyst, your primary responsibilities will include:
- Testing and analyzing IT system and software performance
- Resolving incoming client and personnel IT queries remotely via email and chat or phone
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
- Documenting processes and maintaining service desk records
- Collaborating with internal departments to ensure that IT needs are met
To be successful as an IT Performance Optimization Analyst, you should possess the following skills and qualifications:
- An associate's or bachelor's degree in computer science, information systems, or a related field
- At least two years' experience in an IT performance analysis and end-user support role
- In-depth and current knowledge of computer programs and hardware
- Proficiency in customer relationship management (CRM) and task management software
- Exceptional analytical and problem-solving skills
- Advanced collaboration, communication, and interpersonal skills
- Excellent organizational and time management skills
- Experience with Service Now and Microsoft environment, including Active Directory
We offer a comprehensive benefits package that includes:
- A competitive salary range of ₱65,000 - ₱85,000 per month
- A generous allowance for training and professional development
- A dynamic and supportive work environment
- A comprehensive health insurance plan
- A paid annual leave
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