Operational Efficiency Analyst

2 weeks ago


Quezon City, National Capital Region, Philippines JobsAvenuePH Full time

The ideal candidate for this Workforce Analyst position will be responsible for analyzing workforce data, forecasting staffing needs, and optimizing resource allocation to achieve operational efficiency within our BPO operations.

About the Role:

This is an exciting opportunity to join our team at JobsAvenuePH as a Workforce Analyst and contribute to the success of our organization.

Responsibilities:
  • Analyze workforce data to identify trends and areas for improvement.
  • Develop and maintain employee schedules to ensure optimal coverage.
  • Monitor real-time performance metrics and adjust staffing plans as necessary.
  • Collaborate with management to identify process improvements and implement workforce strategies.
  • Prepare regular reports on workforce metrics and present findings to stakeholders.
Requirements:
  • Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
  • Strong analytical skills with proficiency in data analysis tools and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.


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