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Order Fulfillment Specialist
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This position plays a vital role in ensuring seamless customer order management and resolution of internal and external customer queries.
Key Responsibilities- Proactively manage customer orders, anticipate issues, and implement solutions to resolve them efficiently.
- Liaise with customers to coordinate delivery dates based on stock availability, prioritizing destinations during reception windows.
- Establish strong relationships with Sales, Logistics, and Finance Departments to facilitate day-to-day communication.
- Elevate stock allocation and customer service concerns to the Team Leader for prompt attention.
- Analyze customer inquiry resolutions by developing and implementing action plans to eliminate root causes.
- Identify process improvements and implement best practices to enhance operational efficiency.
- Promote cross-functional collaboration with E-commerce department to address systems issues.
- Develop and maintain performance reporting systems to support efficient local country business management.
