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Voice Support Agent

2 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

HCL Technologies Philippines Inc. is seeking a highly motivated and customer-focused individual to fill the role of Voice Support Agent.

**Key Accountabilities:**

The successful candidate will be responsible for:

  • Responding to customer inquiries and resolving issues via phone calls.
  • Escalating complex issues to senior agents or technical teams as needed.
  • Providing regular updates on ticket status to customers and ensuring timely resolution.
  • Collaborating with other teams to ensure seamless customer experience and continuous improvement.

**Requirements and Qualifications:**

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in a BPO environment, preferably in a similar role.
  • Strong verbal and written communication skills.
  • Ability to work effectively in a fast-paced environment with minimal supervision.