Workforce Planning Specialist
7 days ago
This role is available at J-K Network Services, a company that has earned two Deloitte Global Recognition Awards for its technical and functional competence. As a Workforce Analyst, you will be responsible for creating a staffing schedule and analyzing data to identify workforce issues.
Key responsibilities include gathering and evaluating data, creating reports on workforce analysis, and making suggestions for staff enhancements to lower costs and improve customer experience. You will also produce ad hoc and regular reports on various CS metrics and KPIs, and provide support to operations by offering performance information and addressing changes in service levels.
The ideal candidate should have a Bachelor's degree and 2-3 years' experience in the Workforce Management field. Experience in BPO companies is an advantage. A willingness to work night shifts is essential.
Average salary for this position is around Php38,000-Php40,000 per month. Benefits include Government Mandated Benefits, Sick Leave Credits, Vacation Leave Credits, 13th Month Pay, and HMO.
The recruitment process involves Initial Interview (Virtual), Second Interview (Face to Face), and Third Interview (Face to Face). Job Offer follows the final interview.
Company Overview:
- Founded in 2009, J-K Network Services provides flexible and scalable global delivery strategies.
- They offer onshore and offshore delivery capabilities to increase efficiency and production while keeping OPEX/CAPEX in check.
Salary: Php38,000 - Php40,000 per month
Location: Antipolo City
Job Type: Full-time
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