Technical Content Specialist
2 days ago
We are seeking a skilled Technical Content Specialist to create high-quality documentation that supports the success of our services.
Key Responsibilities:
- Collaborate with subject matter experts to develop comprehensive documentation that meets organizational and legal standards.
- Responsible for outlining standard operating procedures and updating content timely based on new information.
- Partner closely with support teams to build and/or update materials and documentation.
- Translate complex information into simple, polished, and engaging content.
- Create high-quality documentation with user-friendly content that meets the needs of the target audience.
- Review and/or copy-edit content developed by other team members.
- Research, outline, write, and edit new and existing content, working closely with subject matter experts to understand documentation requirements.
- Develop content in various media forms for maximum usability, with consistent information across all documentation.
Requirements:
- Proven working experience in technical writing of processes, policies, and procedures.
- Ability to deliver high-quality documentation paying attention to details.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Excellent written skills in English.
- Strong working knowledge of Microsoft Office.
- Extremely detail-oriented and organized.
- Ability to identify process improvement, maintain appropriate permissions within the tool, and ensure appropriate approval process is followed before publishing documentation.
Adaptability, Collaboration, Communication, Confidentiality, Diversity, Humility, Teamwork:
- Self-motivated: energetic self-starter, strong sense of ownership with personal accountability.
Day-to-Day Responsibilities:
- Announcements: handle breaking news providers, clinics, and markets using a template to post updates in real-time.
- Feedback: research feedback requests received in KMS for validity and resolve invalid submissions, responding back to the submitter explaining why and updating valid submissions using the workflow process.
- Test new articles and scenarios for usability, clarity, replicate errors, and validate them for troubleshooting.
- Complete Clinic, provider, and insurance updates.
- Gather screenshots, gifs, and screen recordings of every action Athena, Web scheduler, and CRS view in KMS.
- Attend Call calibrations and take notes for the knowledge team, bringing back any questions or requests.
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