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Consultant: Travel and Expense Management

1 week ago

Makati City, National Capital Region, Philippines SAP SE Full time

Delivering Exceptional Customer Experiences

As a Care Services Consultant at SAP, you will play a vital role in ensuring our customers receive exceptional support and guidance throughout their journey with our products and services.

Your primary responsibilities will include:

  • Onboarding new customer or partner projects by facilitating data gathering for implementation projects.
  • Validating and defining expectations and scope of work.
  • Serving as an ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services.
  • Escalation management: coordinating and documenting customer escalations.
  • Triage: reviewing and routing client queries and service requests to appropriate teams.
  • Managing project transition processes between Services and Support.
  • Assisting with onboarding activities for new members (training and knowledge transfer).
  • Service Request / Case work, as assigned per training, knowledge, and experience.
  • Customer Project work, as assigned per training, knowledge, and experience.
  • Any other similar task or responsibility as may be reasonably required.

About Us

SAP is a leading provider of enterprise software solutions, dedicated to empowering businesses to run at their best. Our company culture values collaboration, innovation, and a passion for helping the world run better.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options to support employees' well-being.