Network Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeNOC Full time ₱500,000 - ₱800,000
Job Opportunity: NOC Engineer

As a key player in our team, you will serve as the primary point of contact for alerts and requests. This critical role entails resolving diverse issues, including user devices, circuit downs, temperature/water alerts, Cloud alerts, and SOC alerts.

Your responsibilities will also include handling requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding. The ideal candidate will possess excellent communication skills, enabling effective interaction with vendors and customers.

Key objectives of this position include coordinating maintenance, after-hours repair, and patch remediation, as well as recommending and improving processes to drive better outcomes.

Essential Qualifications
  • Technical Expertise:
    • Microsoft Windows Desktop & Server OS
    • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
      • OS & App Patching, OS Upgrades, Failure Remediation
    • Cloud Products & Technologies
      • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
    • Identity Management, Authorization, and Security (Azure AD, Okta)
    • EMM/MDM tools (InTune, AirWatch)
    • Backups & Disaster Recovery
    • E-Mail Technologies
      • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
    • Proofpoint, Mimecast, Global Relay
    • Networking
      • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
    • Diagnostic toolkit in Layer 1-3 functionality
    • Security
      • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Soft Skills:
    • Great communicators, able to speak at a conversational English level
    • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
    • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
    • Passionate about delivering consistently positive experiences to our customers
    • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue
  • Desirable Qualities:
    • Experience working in an MSP/Consultancy environment
    • Experience with related tools such as OpsGenie, PageDuty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
    • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix
    • Able to design monitors to look for problem conditions in customer environments.
    • Able to design scripts to address faults automatically.
    • A degree in a relevant field (Computer Science/Computer Engineering)
    • Certifications such as CompTIA A+, Server+, Network+ or similar

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