Client Engagement Representative
2 weeks ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a highly motivated and experienced Sales and Retention Specialist to join our team.
About the Role
- As a Sales and Retention Specialist, you will be responsible for promoting products and services to new and existing customers, as well as retaining current customers through excellent customer service.
- You will work closely with cross-functional teams to achieve business objectives and continuously improve processes and procedures to increase efficiency and effectiveness.
- The ideal candidate will have experience in retail sales, as well as inbound sales and retention skills.
- They will be responsible for building strong relationships with customers to understand their needs and preferences.
- The Sales and Retention Specialist will also analyze customer data to identify trends and opportunities for growth.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- 2+ years of experience in retail sales and inbound sales
- Strong retention skills
- Proven ability to meet or exceed sales targets
- Customer-focused mindset with a genuine desire to help and assist customers
- Proficiency in using customer relationship management (CRM) software is an advantage
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and multitasking abilities
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