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Service Excellence Leader

3 weeks ago

Paranaque City, Calabarzon, Philippines Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) Full time

We are seeking a Service Excellence Leader to join our team at Shakey's Philippines.

About the Role

The Service Excellence Leader will be responsible for driving excellence in customer service throughout the restaurant. They will engage with guests to create a memorable dining experience, professionally resolve guest complaints, and develop strategies to improve customer satisfaction.

Key responsibilities include:

  • Driving excellence in customer service throughout the restaurant.
  • Engaging with guests to create a unique and memorable dining experience.
  • Professionally resolving guest complaints in a timely and effective manner.
  • Developing strategies to improve customer satisfaction and increase repeat business.
Requirements

To be successful as a Service Excellence Leader, you will need:

  • A Bachelor's degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, or Marketing.
  • Related experience as a Shift Manager or Service Manager in the food and beverage industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with the restaurant team and develop strategies to improve customer satisfaction.