Helpdesk Professional

1 week ago


Makati City, National Capital Region, Philippines Orro Group Full time
Role Description

We are seeking a skilled and experienced IT professional to join our team as a Service Desk Analyst.

The successful candidate will be responsible for providing technical support to clients, resolving technical issues and service requests in a proactive and efficient manner.

Main Responsibilities:
  1. Providing remote technical support via email and telephone, covering a range of topics.
  2. Investigating, escalating and resolving incidents and service requests.
  3. Attending onsite at client locations or other offices as required.
  4. Escalating complex issues to higher-level technicians or specialists.
  5. Managing deadlines and commitments made with clients, team members and managers.

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