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Healthcare Support Specialist

3 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

About the Role

We are looking for a motivated and results-driven Contact Center Representative to join our team at Fair Trade Outsourcing. In this role, you will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide excellent customer service through multiple channels, including phone, email, and chat.
  • Process claims, adjust policies, and assist customers with their queries in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals, share knowledge, and provide assistance when needed.
  • Maintain accurate records, update databases, and perform other administrative tasks as required.