IT Application Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines ECLARO Full time

About ECLARO:

We are an award-winning professional services firm headquartered in New York City, operating globally. Our mission is to provide strategic staffing solutions and implement programs that promote innovation, automation, and process improvement.

Job Overview:

We are seeking a skilled Application Support Engineer to augment our current L1 support team. The ideal candidate will have experience in testing enterprise software applications, troubleshooting issues, and interacting directly with business teams.

Responsibilities:

  1. Triage reported issues and diagnose potential solutions
  2. Collaborate with the Business Continuity team to gather evidence of issue and steps to reproduce
  3. Maintain a good knowledge base and document known issues
  4. Generate reports for reported issues
  5. Strong communication skills for effective collaboration

Nice to Have Qualifications:

  1. Familiarity with Guidewire application
  2. Knowledge about the insurance industry
  3. Experience in writing manual test cases
  4. Basic programming skills or object-oriented programming experience

Working at ECLARO:

  • Full-time employment opportunity
  • Mid-Senior level position
  • Information Technology role with Staffing and Recruiting, IT Services, and IT Consulting industries


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