Field IT Support Specialist
1 day ago
At Strategic Networks Inc., we are seeking a highly skilled and experienced Field IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring that their technology needs are met promptly and efficiently.
The ideal candidate will have a strong background in Windows and non-Windows operating environments, with the ability to troubleshoot and resolve complex technical issues. You will also possess excellent communication skills, with the ability to articulate technical information in a clear and concise manner to both technical and non-technical stakeholders.
Key Responsibilities:
- Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPNs, printers, and scanners
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end-users relating to hardware and software, computer applications, LAN components, and peripherals
- Determine and execute system reconfiguration needs
- Establish end-user service level agreements
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users
- Supervise complaint ticketing systems and follow timely resolution of all work orders
- Provide status updates to ticketing tools in a timely manner
- Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues
Requirements:
- Bachelor's degree in a computer-related field
- Amenable to doing field work around Pasig, Taguig, Makati
- Must be residing near Pasig, Mandaluyong, Manila
- Fresh graduates are open to apply
- Preferably with a motorcycle
We offer a competitive compensation package and opportunities for growth and development in a dynamic and supportive environment. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.
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