Consultant – Network Specialist
5 days ago
Infrastructure Support Specialist
We are seeking an experienced Infrastructure Support Specialist to join our team at Genpact. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining computer networks, including hardware and software components.
Key Responsibilities
- Designing, implementing, and maintaining computer networks, including hardware and software components.
- Configuring and maintaining network devices such as routers, switches, and firewalls.
- Troubleshooting network problems and ensuring optimal network performance.
- Developing and implementing security policies and procedures.
- Staying up to date with the latest networking technologies and trends.
- Supporting BAU and KTLO operations, implementing projects, and working on security-related initiatives.
- Effectively performing functions, working independently, leading teams, and being involved in the design, engineering, and architecture of the infrastructure.
Requirements
- Providing 1st level to 2nd Level Network support, troubleshooting, and engineering.
- Ticket monitoring, handling, coordination, and seeing the incident towards closure, including escalation of unresolved issues to higher level support.
- Service Request monitoring, handling, coordination, and ensuring the request is served, including escalation of unresolved issues to higher level support.
- Proactive Monitoring, Alerting, support and troubleshooting of Network and Security related Infrastructure.
- Implementation of Change Request and activities.
- Knowledge of core routing and switching design principles, best practices, and related technologies.
- Knowledgeable on Cisco Switch and Router.
- Must be knowledgeable with Cisco ASA, Palo Alto and FTD (NGFW) Firewalls.
- Knowledgeable with Web Application firewalls.
- Knowledgeable with Wireless Technology (Aruba and Meraki).
- Familiar with Vulnerability scanners and reporting.
- Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access VPN, Site to Site VPN, DNS, BGP, VLAN, QoS, DSL, SDWAN and Metro Ethernet.
- Knowledge of Network Infrastructure & Infrastructure Security, etc.
- Experience configuring, troubleshooting, and deploying network switches/routers and firewalls.
- Experience in PABX and telephony.
- Experience working with telecommunications companies or Systems Integrator is an advantage.
- Excellent written and verbal communications skills.
- Excellent documentation writing skill.
- Ability to summarize and communicate infrastructure hardware/software problems.
- Must be able to prioritize and manage time effectively.
- Demonstrate ability to execute and perform timely follow-up to ensure customer satisfaction.
- ITIL Experience.
About Genpact
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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