Talent Metrics Consultant

3 days ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

About Tata Consultancy Services

Tata Consultancy Services is an international company offering leading edge technology consultancy services. We deliver excellent results in Consulting, Application Development, Integration, and Testing, as well as bringing innovative solutions to our clients through cutting-edge technology and our extensive industry expertise.

About The Position

Job Summary
  • Manage and Analyze HR Data: Oversee and analyze HR data, generate regular reports, and provide key insights to support decision-making within the HR Shared Services function.
  • Collaborate with HR Leadership: Work with HR leadership to define key performance indicators (KPIs) and reporting metrics that align with business objectives and HRSS goals.
  • Identify Opportunities for Improvement: Use data insights to identify opportunities for improvement and collaborate with HR and IT teams to streamline HRSS processes and improve service delivery.

Responsibilities

  • Report Generation & Analysis: Develop, generate, and distribute regular and ad-hoc reports related to HR Shared Services operations, including employee inquiries, case resolutions, process performance, and other HR metrics.
  • Data Management: Collect, clean, and organize data from various HR systems (e.g., HRIS, ticketing systems, and knowledge management tools) to ensure data integrity and accuracy for reporting purposes.
  • Metrics Development: Collaborate with HR leadership to define key performance indicators (KPIs) and reporting metrics that align with business objectives and HRSS goals.
  • Trend Analysis: Perform trend analysis and identify patterns in HRSS activities, including call volume, case resolution times, employee satisfaction, and other relevant metrics. Present findings to leadership with recommendations for process improvements.
  • Dashboards & Visual Reporting: Design and maintain interactive dashboards and visual reporting tools to provide real-time insights into HRSS performance metrics for leadership and key stakeholders.
  • Process Improvement: Identify opportunities for improvement based on data insights, working with HR and IT teams to streamline HRSS processes and improve service delivery.
  • Data Quality Assurance: Ensure the accuracy and consistency of HR data and reports by conducting regular audits and validation checks.
  • Reporting Tools & Technology: Utilize advanced reporting tools and systems (e.g., Excel, Power BI, Tableau, HRIS, or other reporting platforms) to create automated reports and reduce manual effort.
  • Stakeholder Collaboration: Partner with HR, IT, and other business units to ensure data and reporting needs are aligned with organizational priorities and to enhance data-driven decision making.
  • Compliance & Confidentiality: Ensure that all HR data and reports are handled in accordance with relevant legal, regulatory, and organizational standards, including data privacy and security.

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