Senior Digital Service Delivery Expert

5 days ago


Manila, National Capital Region, Philippines METROGLOBAL SERVICES, INC. Full time

We are seeking a highly skilled Senior Digital Service Delivery Expert to join our digital services team at METROGLOBAL SERVICES, INC.

About the Team

We are a talented team of professionals dedicated to delivering exceptional digital services to our clients. Our team is passionate about providing top-notch service and solving complex technical challenges.

The Role

This is a senior-level position that requires a strong leader with exceptional communication and analytical skills. You will be responsible for managing complex incidents, leading teams, and driving process improvement initiatives.

Your Key Responsibilities
  • Manage and resolve level 2 and 3 incidents within agreed-upon service level agreements.
  • Lead high-performing teams to achieve excellent customer satisfaction ratings.
  • Analyze complex technical issues and develop effective solutions.
  • Communicate effectively with diverse stakeholders, including customers, teams, and management.
Our Requirements
  • Minimum 10+ years of experience in digital service delivery, incident management, or a related field.
  • Proven track record of managing complex incidents and leading teams to success.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Customer-centric approach with a focus on delivering exceptional service.


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