Senior Digital Service Delivery Expert
5 days ago
We are seeking a highly skilled Senior Digital Service Delivery Expert to join our digital services team at METROGLOBAL SERVICES, INC.
About the TeamWe are a talented team of professionals dedicated to delivering exceptional digital services to our clients. Our team is passionate about providing top-notch service and solving complex technical challenges.
The RoleThis is a senior-level position that requires a strong leader with exceptional communication and analytical skills. You will be responsible for managing complex incidents, leading teams, and driving process improvement initiatives.
Your Key Responsibilities- Manage and resolve level 2 and 3 incidents within agreed-upon service level agreements.
- Lead high-performing teams to achieve excellent customer satisfaction ratings.
- Analyze complex technical issues and develop effective solutions.
- Communicate effectively with diverse stakeholders, including customers, teams, and management.
- Minimum 10+ years of experience in digital service delivery, incident management, or a related field.
- Proven track record of managing complex incidents and leading teams to success.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Customer-centric approach with a focus on delivering exceptional service.
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