Content Management Systems Developer

2 weeks ago


Manila, National Capital Region, Philippines RingCentral Full time

We are seeking an experienced Content Management Systems Developer to join our team and contribute to our top-tier Support site and self-service resources.

This role requires a strong understanding of user experience and user engagement principles, as well as expertise in XML DITA customization, including implementing constraints and other custom modifications.

You will be responsible for building website components, managing metadata and SEO, conducting quality assurance, updating content, analyzing data and reporting, publishing on CMS and LMS platforms, and overseeing the overall quality of your work.

In addition, you will collaborate with cross-functional stakeholders, writers, UX producers, and subject matter experts (SMEs) to evaluate and publish content across multiple support sites.

Responsibilities include:

  1. Building website components, managing metadata and SEO, conducting quality assurance, updating content, analyzing data and reporting, publishing on CMS and LMS platforms, and overseeing the overall quality of your work.
  2. Collaborating closely with cross-functional stakeholders, writers, UX producers, and subject matter experts (SMEs) to evaluate and publish content across multiple support sites.
  3. Communicating the status of publishing and projects to various stakeholders.
  4. Conducting site and link audits (qualitative analyses of all support site content) and providing recommendations for improvements.
  5. Researching and suggesting new approaches to support site navigation and information architecture.
  6. Planning, overseeing, and executing projects from start to finish.
  7. Reviewing internal processes to ensure usability and effectiveness.
  8. Providing recommendations on Search Engine Optimization (SEO), content development, content distribution, and measurement to effectively tailor content for specific audience requirements.
Requirements
  • Proven experience in supporting Content Management Systems (CMS) and Learning Management Systems (LMS).
  • Expertise in XML DITA customization, including implementing constraints and other custom modifications.
  • Strong understanding of user experience and user engagement principles.
  • Excellent customer service, analytical, research, interpersonal, and problem-solving skills.
  • Exceptional oral and written communication skills.
  • Effective time management skills, with the ability to meet deadlines and prioritize tasks efficiently.
  • Knowledge of SEO is preferred.
  • 2+ years of college experience or related professional experience.


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