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IT Infrastructure Specialist

2 weeks ago

Angeles City, Central Luzon, Philippines Network Coverage Full time
Job Description

The role of a Technical Support Lead at Network Coverage is instrumental in delivering premium IT managed services to our clients. Your expertise in technical, analytical and leadership skills will be crucial in ensuring the stability, security and optimal performance of clients' IT infrastructures.

This position works closely with a team of IT professionals to manage, maintain and improve complex IT systems, offering advanced troubleshooting support to clients and technical direction to supporting team members.

  • Timely and effective resolution of client issues and service requests
  • Act as a primary technical resource for the team, ensuring service needs are met
  • Develop and maintain strong relationships with both clients and team members
  • Manage client IT systems and adhere to service level agreements
Required Skills and Qualifications

To succeed in this role, you will need:

  • Advanced technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security
  • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365
  • Experience with LAN/WAN connectivity designs, firewalls, switching and wireless
  • Management of cloud systems including AWS, Azure and Office 365
Benefits

We offer a range of benefits to support your career development and well-being:

  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment