Customer Service Leadership Position

6 days ago


Cebu City, Central Visayas, Philippines Staff4Me Full time

At Staff4Me, we are seeking a highly skilled and organized Customer Service Leadership Position to oversee the daily operations of our call center. This critical role requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:
  • Lead a team of call center representatives and supervisors to ensure high-quality customer service delivery.
  • Develop and implement effective call center policies and procedures.
  • Analyze call center metrics to identify areas for improvement and implement necessary changes.
  • Provide regular feedback and coaching to team members to enhance performance.
  • Collaborate with other departments to resolve escalated customer issues.
Requirements:
  1. 3-5 years of experience in call center management or related field.
  2. Proven track record of successfully managing and leading a call center team.
  3. Strong knowledge of call center operations and best practices.
  4. Excellent communication and interpersonal skills.
  5. Ability to analyze data and make informed decisions.


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