Software Support Specialist
2 days ago
Archangel Technologies, Inc. is a leading IT consulting and services organization that provides innovative solutions to enhance business operations and drive growth.
Job SummaryWe are seeking a highly skilled Software Support Analyst to join our team. As a Software Support Analyst, you will be responsible for analyzing user needs, creating system solutions, and ensuring the quality of system development and implementation.
Key Responsibilities- Analyze software-related issues and propose solutions
- Identify completeness of application/solution and facilitate UAT
- Fix software problems, and test, and provide solutions before implementation
- Provide references for users by writing and maintaining user documentation; providing work instructions, and support; training users
- Maintain user confidence and protect operations by keeping information confidential
- Logs customer feedback for process improvement
- Create and maintain comprehensive support documentation
- Document software support activities thoroughly, accurately, and on time
- Review work log, and customer feedback periodically with the supervisor and other analysts and technicians, to identify and act on opportunities for improvement
- Bachelor's Degree in Information Technology, Computer Science, or any related course
- At least a year of experience in the Business Systems Analyst industry
- Excellent oral and written communication, interpersonal, and presentation skills
- Self-motivated
- Strong analytical and organizational skills; detail-oriented
- Ability to adapt quickly to changing business and customer needs
- Ability to handle multiple projects and tasks simultaneously
- Ability to learn new applications and system features quickly
- Dedicated to the best possible customer experience and takes initiative toward improving it
- Ability to articulate technical and functional concepts to technical and non-technical audiences
- Has good communication skills in English, both oral and written
- Knowledgeable in MS Visio
- Excellent interpersonal skills and solid communication with all levels of management
- Basic knowledge of software development lifecycle (SDLC)
- We offer a Health Benefit package for our employees and qualified dependents
- Domestic/International business travel opportunities - All expenses paid by the company
- Promotes Communication and Collaboration
- Dynamic environment and opportunities for promotions
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Monday to Friday
- 13th month salary
- Overtime pay
- Performance bonus
We are an equal opportunity employer and welcome applications from diverse candidates.
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