Software Support Specialist

2 days ago


LapuLapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time
Job Title: Software Support Analyst

Archangel Technologies, Inc. is a leading IT consulting and services organization that provides innovative solutions to enhance business operations and drive growth.

Job Summary

We are seeking a highly skilled Software Support Analyst to join our team. As a Software Support Analyst, you will be responsible for analyzing user needs, creating system solutions, and ensuring the quality of system development and implementation.

Key Responsibilities
  • Analyze software-related issues and propose solutions
  • Identify completeness of application/solution and facilitate UAT
  • Fix software problems, and test, and provide solutions before implementation
  • Provide references for users by writing and maintaining user documentation; providing work instructions, and support; training users
  • Maintain user confidence and protect operations by keeping information confidential
  • Logs customer feedback for process improvement
  • Create and maintain comprehensive support documentation
  • Document software support activities thoroughly, accurately, and on time
  • Review work log, and customer feedback periodically with the supervisor and other analysts and technicians, to identify and act on opportunities for improvement
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, or any related course
  • At least a year of experience in the Business Systems Analyst industry
  • Excellent oral and written communication, interpersonal, and presentation skills
  • Self-motivated
  • Strong analytical and organizational skills; detail-oriented
  • Ability to adapt quickly to changing business and customer needs
  • Ability to handle multiple projects and tasks simultaneously
  • Ability to learn new applications and system features quickly
  • Dedicated to the best possible customer experience and takes initiative toward improving it
  • Ability to articulate technical and functional concepts to technical and non-technical audiences
  • Has good communication skills in English, both oral and written
  • Knowledgeable in MS Visio
  • Excellent interpersonal skills and solid communication with all levels of management
  • Basic knowledge of software development lifecycle (SDLC)
Why Work with Us?
  • We offer a Health Benefit package for our employees and qualified dependents
  • Domestic/International business travel opportunities - All expenses paid by the company
  • Promotes Communication and Collaboration
  • Dynamic environment and opportunities for promotions
Benefits
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
Work Schedule
  • 8 hour shift
  • Monday to Friday
Supplemental Pay Types
  • 13th month salary
  • Overtime pay
  • Performance bonus

We are an equal opportunity employer and welcome applications from diverse candidates.



  • Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    Software Support Analyst Job DescriptionAt Archangel Technologies, Inc., we are seeking a highly skilled Software Support Analyst to join our team. As a Software Support Analyst, you will play a critical role in ensuring the smooth operation of our software systems and providing exceptional support to our clients.Key Responsibilities:Analyze software-related...


  • Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    Job Title: Software Support AnalystAt Archangel Technologies, Inc., we are seeking a highly skilled Software Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Analyze software-related issues and propose effective solutionsIdentify...


  • Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    Job Title: Software AnalystAt Archangel Technologies, Inc., we are seeking a highly skilled Software Analyst to join our team. As a Software Analyst, you will play a critical role in analyzing user/client needs and creating system solutions that support our overall business strategies.Key Responsibilities:Document system requirements and define scopes and...


  • Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    Job Title: Software AnalystJob Summary: We are seeking a highly skilled Software Analyst to join our team at Archangel Technologies, Inc. The successful candidate will be responsible for analyzing user needs, designing system solutions, and ensuring the quality of system development and implementation.Key Responsibilities:Study and review user/client needs...


  • Lapu-Lapu City, Central Visayas, Philippines Santiaga Roca Full time

    Job SummaryCyberbacker Careers is seeking a highly skilled Administrative Support Specialist to provide email management and client communication services to a global client base.Cyberbacker is the leading provider of world-class administrative support services from anywhere in the world to anyone in the world.ResponsibilitiesEmail Management: Determine the...


  • Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    Job Title: Software AnalystA Software Analyst plays a crucial role in ensuring the quality of system development and implementation. This position requires a strong analytical and organizational skillset, with the ability to adapt quickly to changing business and customer needs.Key Responsibilities:Create and maintain comprehensive project...


  • Lapu-Lapu City, Central Visayas, Philippines Santiaga Roca Full time

    Cyberbacker CareersCyberbacker is the leading provider of world-class administrative support services from anywhere in the world to anywhere in the world. 100% WORK FROM HOME | AVAILABLE FOR FULL TIME & PART TIMEJob Type:Full time | Admin | Non-voiceResponsibilities:Determine the nature of incoming emails and prioritize them according to their...


  • Lapu-Lapu City, Central Visayas, Philippines JK Network Services Full time

    Job Title: Java Spring Boot DeveloperWe are seeking a highly skilled Java Spring Boot Developer to join our team at JK Network Services.About the Role:The successful candidate will be responsible for designing, coding, testing, deploying, and documenting web service applications using Java Spring Boot.They will also be responsible for coding, testing,...


  • Lapu-Lapu City, Central Visayas, Philippines Recruiter PH Full time

    Job RequirementsWe are seeking a highly motivated and detail-oriented Quality Assurance Staff to join our team at Recruiter PH.Qualifications:Graduate of BS Food Technology or any related coursesExperience in food manufacturing is preferredWilling to work in a hot environment and adapt to a shifting scheduleKnowledgeable in Google Suite, MS Office, and other...


  • Lapu-Lapu City, Central Visayas, Philippines Recruiter PH Full time

    Job Title: Quality Assurance StaffWe are seeking a highly skilled and experienced Quality Assurance Staff to join our team at Recruiter PH.Key Responsibilities:Ensure compliance with Good Manufacturing Practices (GMP), Hazard Analysis and Critical Control Points (HACCP), and Halal certification.Conduct regular quality control checks and audits to identify...


  • Lapu-Lapu City, Central Visayas, Philippines Recruiter PH Full time

    Job RequirementsWe are seeking a highly skilled and experienced Quality Assurance Staff to join our team at Recruiter PH.Qualifications:Graduate of BS Food Technology or any related coursesWith experience in food manufacturing is preferredWilling to work on a hot environment and shifting scheduleKnowledgeable in Google Suite, MS Office and other software...

  • Bakery Specialist

    22 hours ago


    Lapu-Lapu City, Central Visayas, Philippines Bluewater Maribago Full time

    Baker/Butcher Job DescriptionWe are seeking a highly skilled Baker/Butcher to join our team at Bluewater Maribago. The ideal candidate will have at least 1 year of experience in Hotel/Resort/Fine Dining and possess knowledge of different cuts and marinades.Key Responsibilities:Prepare and bake a variety of breads, including local and international...

  • Area Manager

    2 days ago


    Lapu-Lapu City, Central Visayas, Philippines Linaheim Corporate Services, Inc Full time

    Job Summary:To provide exceptional support to clients at the Freeport and Economic Zone, ensuring the efficient operation and utilization of E-Konek VASP systems, including eIPS, E-AEDS, AEDS Web, eTAPS/TAFS, and GMS. This role will also spearhead the expansion of E-Konek's client base nationwide.Key Responsibilities:Develop and maintain pipeline lists,...


  • Lapu-Lapu City, Central Visayas, Philippines Vertex One Apparel Phils., Inc. Full time

    Key ResponsibilitiesWe are seeking a highly organized and detail-oriented Accounting Associate to join our team at Vertex One Apparel Phils., Inc.Requirements:Bachelor's Degree in Business Studies, Administration, Management, Commerce, Economics, Finance, or a related field.Knowledge of basic accounting principles and practices.Excellent communication and...

  • Area Manager

    2 days ago


    Lapu-Lapu City, Central Visayas, Philippines Linaheim Corporate Services, Inc Full time

    Job Title: Area ManagerLinaheim Corporate Services, Inc is seeking a highly skilled and experienced Area Manager to join our team. As a key member of our organization, you will be responsible for providing overall support to clients at the Freeport and Economic Zone regarding the efficient operation and use of E-Konek VASP systems.Key...


  • Lapu-Lapu City, Central Visayas, Philippines Driveservices Asia Pacific Inc. Full time

    Driveservices Asia Pacific Inc. is a global company with a rich history that began with a single car and has since expanded to provide services to customers worldwide. We are seeking a talented General Accountant to join our team in Lapu-Lapu. **Job Summary:** We are looking for a highly skilled General Accountant to support our financial operations in...


  • Lapu-Lapu City, Central Visayas, Philippines JK Network Services Full time

    Job Title: Quality Assurance OfficerCompany Profile: JK Network Services is a leading manufacturer of industrial switches. We are seeking a highly skilled Quality Assurance Officer to join our team.Responsibilities:Ensure that all industrial switches meet the highest standards of quality and safety.Collaborate with superiors to address and discuss issues and...


  • Lapu-Lapu City, Central Visayas, Philippines JK Network Services Full time

    Company Profile: JK Network Services is a leading manufacturer of industrial switches. We are seeking a highly skilled Quality Assurance Officer to join our team in Lapu-lapu, Cebu City. **Job Summary:** We are looking for a detail-oriented and organized Quality Assurance Officer to ensure that our industrial switches meet the highest standards of quality...

  • Financial Analyst

    2 days ago


    Lapu-Lapu City, Central Visayas, Philippines Driveservices Asia Pacific Inc. Full time

    Staff Accountant Role at Driveservices Asia Pacific Inc.This is a full-time on-site position for a Staff Accountant at Driveservices Asia Pacific Inc. in Lapu-Lapu. The Staff Accountant will be responsible for day-to-day financial tasks, including preparing financial statements, analyzing budgets, and ensuring compliance with accounting principles.Key...


  • Lapu-Lapu City, Central Visayas, Philippines Driveservices Asia Pacific Inc. Full time

    Staff Accountant Role at Driveservices Asia Pacific Inc.This is a full-time on-site position for a Staff Accountant at Driveservices Asia Pacific Inc. in Lapu-Lapu. The Staff Accountant will be responsible for day-to-day financial tasks, including preparing financial statements, analyzing budgets, and ensuring compliance with accounting principles.Key...