Financial Services Risk Manager

1 day ago

Mandaue City, Central Visayas, Philippines beBeeFraudPrevention Full time $90,000 - $135,000

At Extend-Your-Team, we revolutionize business operations by reducing costs with innovative solutions.

Key Responsibilities
  • Provide timely and effective customer support via Zendesk or other tools
  • Identify and resolve fraud and risk issues, including account opening, identity theft, and check kiting
  • Document investigative steps, conclusions, and remediation in customer-facing platforms
  • Design and modify fraud prevention policies and procedures
  • Audit, coach, and train junior staff members
  • Collaborate with other departments to process tasks
  • Review customer applications for adherence to standards
  • Track customer experiences across online and offline channels using logs, dashboards, and CRM systems
Qualifications
  • Minimum 5 years of experience in a similar role at a top financial institution
  • Expertise in US Banking regulations regarding fraud
  • Working knowledge of MS Excel and basic SQL skills
  • Experience in customer-facing roles in depository accounts
  • Strong communication, collaboration, and problem-solving skills
  • Proficiency in written communication and fluency in English
  • Organizational skills and time management abilities
  • Experience with customer communication tools, task management tools, Google Drive, and Email
  • Accuracy is crucial in financial services
  • Bachelor's Degree or comparable work experience in financial services

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