Cloud Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCloudSupport Full time $90,000 - $120,000

Improve User Experience as a Cloud Support Specialist

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We are seeking a skilled Cloud Support Specialist to join our team. This role involves providing world-class technical support to high-profile enterprise clients and ensuring the successful deployment and operation of cloud-based solutions.

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The ideal candidate is a strong communicator with a solid foundation in AWS services and infrastructure. They should be able to collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates.

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Main Responsibilities:

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· Provide expert-level support for cloud-based platforms, primarily hosted on AWS / Azure

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· Manage and support large-scale deployments of cloud services across enterprise environments

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· Collaborate with the consulting team to ensure a seamless handover from implementation to support

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· Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs

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· Review and validate HTML/XML templates based on client needs

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· Meet with clients to resolve technical issues and propose interim solutions when needed

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· Support and optimize internal IT systems and AWS environments

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· Participate in weekly meetings with R&D to evaluate product updates and bug fixes

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· Conduct regression and functionality testing on new software builds

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· Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)

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· Contribute to internal documentation and knowledge base

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· Recommend and implement infrastructure improvements using AWS best practices

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· Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines

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Requirements:

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· Previous experience in technical or software support, ideally in a SaaS or cloud-based environment

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· Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)

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· Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)

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· Complete fluency in English

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· High sense of ownership and urgency in managing client issues

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· Excellent communication, documentation, and organizational skills

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· Familiarity with software QA, testing methodologies, and version control tool

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