Cloud Architect

7 days ago


Manila, National Capital Region, Philippines Thunder Full time

Job Description

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At Thunder, we are expanding our team in the Philippines and looking for a skilled Amazon Connect Developer to help us build cutting-edge cloud solutions. This role involves developing and optimizing advanced contact center solutions using Artificial Intelligence as part of the solution.

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The ideal candidate will have experience with AWS implementations, foundational understanding of Artificial Intelligence, multiple AWS certifications, and expertise in designing, deploying, and optimizing scalable cloud solutions.

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Key Responsibilities:

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  • Architect and build AWS Connect infrastructure using service-oriented architecture and AWS core services.\
  • Develop automation scripts to optimize operational processes, serverless functions, and cloud integrations.\
  • Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.\
  • Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.\
  • Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
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Requirements

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  • 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation.\
  • Expertise in AWS services, including Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.\
  • Deep knowledge of serverless computing, event-driven architectures, and microservices.\
  • Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.\
  • Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.\
  • Proficiency in scripting and automation (Python, Node.js, or similar).\
  • Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.\
  • Ability to work flexible hours to align with US time zones as project work requires.\
  • Excellent communication and collaboration skills, with experience working across global teams.

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