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Transaction Processing Specialist

1 week ago

Makati City, National Capital Region, Philippines Payreto Full time

Payreto's Customer Support Expert:

We are seeking a highly skilled and experienced Customer Support Expert to join our team. In this role, you will provide top-notch support to our clients, ensuring they receive timely and accurate assistance with their payment-related queries.

Main Responsibilities:

  • Offer expert-level support to clients via phone, email, or chat, resolving their queries efficiently.
  • Collaborate with the PaaS Team to develop and implement effective support strategies that enhance customer satisfaction.
  • Provide clear and concise documentation to clients regarding their account information, transactions, and payment status.
  • Conduct regular training sessions to stay updated on product knowledge, policies, and procedures.
  • Participate in performance improvement initiatives to maintain and improve customer satisfaction ratings.

Requirements:

  • Bachelor's Degree in Business Administration or Equivalent Degrees.
  • Minimum 2-3 years of experience in a related field, preferably in customer support and payment operations.
  • Exceptional communication, problem-solving, and teamwork skills.
  • Ability to work under pressure, prioritize tasks effectively, and meet deadlines.
  • Flexibility to work varied shifts, including evenings and weekends, if required.