Client Relationship Manager

1 week ago


Cebu City, Central Visayas, Philippines VA Platinum Full time

Job Description

The Client Relationship Manager will be responsible for fostering and nurturing strong client relationships in their dedicated portfolio. This role requires a strategic thinker with exceptional communication skills, who can deliver the very best service to drive client satisfaction and retention.

Key Responsibilities
  • Lead and manage all client interactions to ensure internal teams are accountable for driving client satisfaction and retention.
  • Build and maintain strong relationships with clients through coaching and mentoring support.
  • Measure and report on key client metrics such as retention, satisfaction, and growth opportunities.
  • Collaborate with cross-functional teams to deliver a cohesive and high-value client experience.

Required Skills and Qualifications

  • 3+ years of experience in managing client relationships in a B2B environment, preferably within outsourcing or staffing services.
  • Strong business acumen with the ability to think strategically about client needs and identify opportunities for growth.
  • Exceptional English communication skills, both verbal and written, with the ability to adapt communication styles to different stakeholders.


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