IT Operations Specialist
3 weeks ago
Key Responsibilities:
• Coordinate with customer service representatives to update them on subscriber connections and offer solutions for internet-related concerns.
• Compile a spreadsheet of removed modems and set-top boxes for inventory purposes.
• Collaborate with lineman for fiber issue testing using Optical Time Domain Reflectometer (OTDR).
Additional Responsibilities:
• Troubleshoot desktop/laptop problems and other computer peripherals.
• Address customer complaints and inquiries through social media regarding their internet connection.
• Manage new service activations and resolve connection issues promptly for subscribers to ensure their satisfaction.
• Assist the finance department in managing disconnection lists and oversee monthly disconnections.
• Generate weekly and monthly reports on service activations, troubleshooting, and disconnections, and submit them to relevant management personnel.
• Take charge of new modem activations and maintain the head-end center to ensure uninterrupted service.
• Arrange modems needed by lineman and subcontractors for service, ensuring availability and proper allocation.
• Coordinate with lineman and subcontractors to efficiently deploy and maintain services.
• Conduct regular checks of the head-end center to promptly address fiber issues.
Requirements:
Please refer to the company's requirements and qualifications for this position.
About INFINITY BROADBAND INC.:
INFINITY BROADBAND INC. is a reputable company that provides top-notch internet services to its subscribers. We are committed to delivering exceptional customer experience and ensuring the satisfaction of our subscribers.
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