IT Operations Specialist

3 weeks ago


San Fernando, Central Luzon, Philippines INFINITY BROADBAND INC. Full time
IT Staff Job Description

Key Responsibilities:

• Coordinate with customer service representatives to update them on subscriber connections and offer solutions for internet-related concerns.

• Compile a spreadsheet of removed modems and set-top boxes for inventory purposes.

• Collaborate with lineman for fiber issue testing using Optical Time Domain Reflectometer (OTDR).

Additional Responsibilities:

• Troubleshoot desktop/laptop problems and other computer peripherals.

• Address customer complaints and inquiries through social media regarding their internet connection.

• Manage new service activations and resolve connection issues promptly for subscribers to ensure their satisfaction.

• Assist the finance department in managing disconnection lists and oversee monthly disconnections.

• Generate weekly and monthly reports on service activations, troubleshooting, and disconnections, and submit them to relevant management personnel.

• Take charge of new modem activations and maintain the head-end center to ensure uninterrupted service.

• Arrange modems needed by lineman and subcontractors for service, ensuring availability and proper allocation.

• Coordinate with lineman and subcontractors to efficiently deploy and maintain services.

• Conduct regular checks of the head-end center to promptly address fiber issues.

Requirements:

Please refer to the company's requirements and qualifications for this position.

About INFINITY BROADBAND INC.:

INFINITY BROADBAND INC. is a reputable company that provides top-notch internet services to its subscribers. We are committed to delivering exceptional customer experience and ensuring the satisfaction of our subscribers.
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