Medical Operations Specialist

1 day ago


Pasay, National Capital Region, Philippines beBeeCustomerService Full time $7,200 - $7,800
Job Opportunity

We are seeking a detail-oriented and customer-focused professional to assist in non-emergency medical transportation services.

The ideal candidate will use software for dispatching and live driver monitoring while ensuring seamless communication between clients, drivers, and healthcare providers.

  • Communication & Customer Service:
  • Answer incoming calls professionally using designated communication platforms
  • Assist clients with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.

Benefits

  • Promote patient-centric care by handling sensitive patient information in compliance with HIPAA regulations and company confidentiality policies
  • Ensure that all client details, medical appointment information, and personal health records remain secure
  • Adhere to HIPAA guidelines when communicating with healthcare providers and clients regarding trip details

Requirements

  • Excellent communication skills and ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with software for dispatching and live driver monitoring
  • Strong problem-solving skills and attention to detail

HIPAA Compliance & Confidentiality

  • Handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies
  • Report any breaches of confidentiality or suspicious activity related to client information


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