
Medical Operations Specialist
1 day ago
We are seeking a detail-oriented and customer-focused professional to assist in non-emergency medical transportation services.
The ideal candidate will use software for dispatching and live driver monitoring while ensuring seamless communication between clients, drivers, and healthcare providers.
- Communication & Customer Service:
- Answer incoming calls professionally using designated communication platforms
- Assist clients with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
- Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
- Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
Benefits
- Promote patient-centric care by handling sensitive patient information in compliance with HIPAA regulations and company confidentiality policies
- Ensure that all client details, medical appointment information, and personal health records remain secure
- Adhere to HIPAA guidelines when communicating with healthcare providers and clients regarding trip details
Requirements
- Excellent communication skills and ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks effectively
- Familiarity with software for dispatching and live driver monitoring
- Strong problem-solving skills and attention to detail
HIPAA Compliance & Confidentiality
- Handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies
- Report any breaches of confidentiality or suspicious activity related to client information
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