Customer Service Representative

1 day ago


Manila, National Capital Region, Philippines Hotel Okura Manila Full time

We are seeking a skilled and friendly Hotel Guest Services Agent to provide exceptional service to our guests and ensure a memorable stay at Hotel Okura Manila.


Key Responsibilities:
  • Perform all check-in and check-out tasks efficiently and accurately
  • Manage online and phone reservations, ensuring seamless communication with guests
  • Inform guests about payment methods and verify their credit card data to ensure a smooth stay
  • Register guests, collecting necessary information and assigning rooms
  • Provide guests with information about our hotel, available rooms, rates, and amenities
  • Respond to guests' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guests' needs
  • Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Upsell additional facilities and services when appropriate
  • Maintain updated records of bookings and payments

Requirements:
  • Self-confidence and strong communication skills
  • Strong computer skills and ability to learn new systems
  • Minimum 1-2 years of experience in a similar customer-focused environment
  • Reliable transportation and ability to work a flexible schedule
  • Opera PMS experience is a plus, but not required
  • Strong attention to detail and commitment to exceptional service
  • Ability to maintain a positive and professional attitude in all situations
  • Adherence to hotel policies and procedures


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