Customer Service Representative

1 week ago


Tuguegarao City, Cagayan Valley, Philippines Neksjob Full time
Neksjob CSR Telecommunications Job Description

We are seeking a Customer Service Representative to join our team as a Telecommunications Specialist. This role is ideal for individuals who possess excellent communication skills and a passion for providing exceptional customer service.

Job Summary:

The successful candidate will be responsible for handling customer inquiries via phone and email, resolving issues in a timely and professional manner, and working closely with customers to ensure their needs are met.

Key Responsibilities:
  • Respond to customer inquiries via phone and email in a prompt and courteous manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work closely with customers to understand their needs and provide tailored solutions
  • Maintain accurate records of customer interactions and updates
Requirements:
  • Bachelor's degree in a related field (e.g., business, communications)
  • Minimum 1 year of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer:
  • A competitive salary of $45,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
About Us:

Neksjob is a leading provider of telecommunications services. We are committed to delivering exceptional customer service and innovative solutions to our clients.



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