End-User Support Specialist

22 hours ago

Taguig, National Capital Region, Philippines beBeeHelpdesk Full time ₱250,000 - ₱450,000
Job Summary

We are seeking a highly skilled and motivated Helpdesk Agent to join our team. As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support.

The ideal candidate will have excellent communication skills, both written and verbal, with the ability to communicate professionally and confidently at all levels.

You will be working in a fast-paced environment, investigating issues, providing solutions, and ensuring timely resolutions.

We offer a competitive compensation package, HMO/medical and dental coverage, life insurance, non-taxable allowances, night differential, and much more.

Key Responsibilities:
  • Process User Management worklist requests within Service Level Agreement (SLA)
  • Provide updates to relevant teams on the creation/maintenance of client-supported product accounts
  • Follow strict instructions on the creation/update of client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial
  • Communicate with sponsors via email regarding issues on the creation/maintenance of supported products and follow up on resolutions in a timely fashion
  • Ensure accurate data entry/updates in the CRM system
  • Perform database system performance reporting tasks
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products
  • Complete Quality Control activities for User Management completed by other Helpdesk Administrators
  • Complete Site Allocation for all client-supported product users in a timely fashion
  • Educate others on compliance with customer Data Privacy and Security Policy
Required Skills and Qualifications:
  • Good working knowledge of Microsoft Office tools
  • Computer and Internet-savviness
  • Call/Contact Center ticketing tools experience, i.e., Zendesk, Salesforce
  • Positive and enthusiastic personality and approach to work
  • Ability to take right decisions, strong sense of ownership and accountability
  • Organized, accurate, with ability to multi-task
  • Excellent written and verbal communication
Benefits:
  • Competitive compensation package
  • HMO/medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential
  • And much more
Why Choose Us?

As well as the fantastic opportunity to partner with global brands and pursue an exciting career with a rapidly growing organization, we pride ourselves on a fun, healthy, and encouraging work environment.

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