Caseworker Specialist

Job Overview

We are seeking a highly skilled Caseworker Specialist to join our team. As a Caseworker Specialist, you will play a pivotal role in enhancing case conversions through a voice-based intake system.

This role primarily focuses on outbound calls but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities:

• Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
• Handle inbound calls as needed to support team collaboration and workflow continuity.
• Adhere to a structured outbound script while building rapport and handling objections.
• Consistently meet daily and weekly call volume targets and conversion benchmarks.
• Accurately capture and update client information using CRM tools.
• Manage rejections professionally and escalate qualified leads efficiently.
• Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
• Participate in coaching sessions and apply feedback proactively.
• Maintain transparency and accountability in daily work logs and call quality.

Requirements and Qualifications

• Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
• Strong sense of accountability - reliable with schedules, updates, and response times.
• Able to work independently with minimal supervision.
• Open to coaching, quick to apply feedback, and resilient under pressure.
• Must be able to operate with consistent internet connection and functional equipment (headset, PC).
• Flexibility in handling campaign shifts based on business needs.

We're Looking for Someone Who:

• Is proactive, with a keen ability to adapt and learn quickly.
• Has experience in legal case intake.
• Is knowledgeable in client qualification and lead conversion processes.
• Is familiar with AI-powered call analysis tools or willing to learn and adapt to them.

Benefits and Opportunities

As a Caseworker Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will work closely with a team of professionals who are passionate about delivering exceptional results.

In this role, you will be able to:

• Develop a deep understanding of our customers' needs and preferences.
• Build strong relationships with clients and stakeholders.
• Contribute to the development of new business opportunities.
• Collaborate with cross-functional teams to drive business growth.