Leading Crypto Support Expert

1 day ago


Pasay, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $80,000

Crypto Customer Success Specialist

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We are seeking a highly skilled and experienced Crypto Customer Success Specialist to join our team. As the face of our company, you will be responsible for ensuring that customers receive top-notch support and have an exceptional experience with our cryptocurrency products and services.

">Key Responsibilities:">
  • Maintain a positive, empathetic attitude toward customers at all times">
  • Respond to comments and community member queries in a timely manner">
  • Communicate with customers through various channels">
  • Acknowledge and resolve customer complaints">
  • Know our products inside out to answer questions">
  • Process orders, forms, applications, and requests">
  • Keep records of customer interactions, transactions, comments, and complaints">
  • Work with the team to improve server and community experience">
  • Provide feedback on the efficiency of the customer service process
">Requirements:">
  • Familiarity with CRM systems, preferably Intercom">
  • Ability to navigate community management tools like Telegram and Discord">
  • Customer orientation and ability to adapt/respond to different types of customers">
  • Excellent communication and presentation skills">
  • Ability to multi-task, prioritize, and manage time effectively
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